To be able to book shifts, your will need to ensure that your Agency Rates Administrator has loaded a general rate card through our Agency Booking platform and it has been approved by the Trust Rates Approver. If you are not sure if you have a general rate card, please speak to your Agency Rates Administrator.
We recommend downloading our Quick Guide to Uploading Rate Cards on NHSP:Online to see how to upload a rate card and the additional information required. If you require additional support, please use the 'Need More Help?' Contact Form below and use the categories 'Pay, Benefits and Leave' and 'General Rate Card'.
Some Rules for General and Personalised Rate Cards are outlined below:
- An agency must upload a general rate card for each Partner Trust or Client and staff group.
- General rate cards must not be uploaded indicating the same effective date as your current authorised rate card.
- If you are advised by us to upload with the same date, please indicate the version. For instance, adding V1 or V2 in the rate card contract title
- The assignment codes on the rate card must match the shift assignment code.
- If costs are appearing in your reports as zero, this suggests the assignment code is missing on the rate card
- Once authorised, modifications or deletion of rate cards are not permitted. You must upload a new rate card
- When you upload a new general rate card for the same Partner Trust or Client and staff group, it will supersede the current one
- If you need to add a new assignment to your general rate card, you must include codes that your agency is currently supplying
