You need to find the shift you want to cancel by using the ‘Filter Shifts’ button and searching by location or assignment code. Once you have found the shift you want to cancel, click on the shift, check the details and then select ‘Cancel Shift’. You will need to give a reason for cancelling your shift. Please ensure this reason is as accurate as possible.
For more information, watch the below video.
If you cancel a shift within 12 hours of the start of the shift, you may get a Short Notice Cancellation (SNC). For more information, please see our article How much notice do I need to give to cancel a shift?
I am a Ward Manager
You will need cancel the shift through our Partner Trust or Client’s booking system. In the rare circumstances our Partner Trust or Client does not do this, please see our Our:Bank User Guide.
