I can't verify my identity via the TrustID app?

I can't verify my identity via the TrustID app?

There may be some situations where you are unable to upload your documents via TrustID. If this is the case, you will receive the below message.

If you receive this message, please follow the instructions below: 

• Send your requested documents to NHS Professionals via email to documentcheck@nhsprofessionals.nhs.uk and enter Document Check Request as the email subject.

• For Doctors, please email your documents to doctorsplacement@nhsprofessionals.nhs.uk and enter Document Check Request as the email subject.

• We will review your documents and once approved, will contact you to schedule an in-person verification appointment. 

For information on what documents to upload, please read your TrustID email or view How do I upload documents to Trust ID?