If you believe your paid shift is incorrect, you will need to query that shift through My:Bank. You can find your shift using the timesheet search function to filter your timesheets by date and status. Your paid shifts will have the status 'Processed for Payment':
Once you have found the relevant shift, please click ‘Query’ and write a short but clear reason why you think it’s not correct. This will be sent to your manager to decide if the shift needs changing.
- Do not use the 'Query' button to raise other queries such as:
- Pay rates
- Gross pay
- Holiday accrual, or
- A general employment query
- For pay and other general questions, please use the 'Need More Help?' Contact Form below this and every article. We recommend logging in to see all available options on our Contact Form. Choosing the most appropriate option for you will ensure your query always goes through the the correct team. For more information, see our article How do I login to my NHSP:Online account?
Once your manager has adjusted the shift, you will need press the 'Release' button to send your shift for payment. We will pay any differences in the next pay cycle. For more information on how and when any payments will be processed, please see our article How do I get paid?
If your manager doesn’t believe the shift needs changing, they will re-authorise it with no changes. We ask that they contact you to discuss why they have come to this decision before re-querying.
