If you are currently in the applications process and your address has changed, please see our article I'm an applicant and my address has changed during the application process. How should I let you know?
It is important that you let us know about any changes to your details as soon as possible. Depending on which of your details have changed, there are different ways you can let us know.
To update your phone number or home address in My:Bank:
- If you're using a computer, please go to 'My Profile' and 'My Details' to update.
- If you're using a phone, please go to 'My Profile' and 'Contact Details’.
Once you submit your new details, any changes will be made within 7 to 10 working days.
If you can't access My:Bank, you can request a name change by using our 'Need More Help?' Contact Form below whilst logged in to your profile. For a reminder on how to do login, please click here.
Once you have logged in, please use the categories 'My Membership' then 'Update My Profile', and then selecting the correct option for what you need updating. You will need to:
- Tell us what changes you need to make
- Tell us what you are changing your details from (for instance, your old address)
- Upload any relevant evidence as an attachment
- This can only be done when using the 'Need More Help?' Contact Form while logged in
If you need further help or can't provide the needed documents, please contact us using the 'Need More Help?' Contact Form below.
