A Short Notice Cancellation (SNC) is recorded when you cancel a shift less than 12 hours before it is due to start.
This applies whether you:
- Cancel the shift yourself in My:Bank
- Contact us and ask us to cancel the shift on your behalf.
You may also receive an SNC warning if we receive a complaint from a Trust about your attendance or timekeeping.
What happens if I receive an SNC?
We understand that unexpected circumstances can sometimes prevent you from attending a shift.
If this is your first SNC, we will send you an email reminder explaining the process. This will not affect your account. However, you will receive a warning on your profile.
If you receive multiple SNCs within a set period, restrictions may be placed on your account, and you could be temporarily prevented from working.
An SNC remains on your profile for a minimum of six months. The length of time it remains active may increase depending on the number of SNCs recorded during a set period.
For more information, see What happens if I get a Did Not Attend or Short Notice Cancellation?
I think my SNC was issued in error
If you believe an SNC has been recorded incorrectly, please contact us using the “Need More Help?” form below.
We recommend logging in before submitting your enquiry so you can view all available contact options. Selecting the most appropriate option will help ensure your query reaches the correct team as quickly as possible.
For help accessing your account, see How do I login to my NHSP:Online account?
You can see full details of our Did Not Attend and Short Notice Cancellation process here
