A Short Notice Cancellation (SNC) is usually only recorded if you cancel a shift within 12 hours of it starting.
- This may happen regardless of if you cancel in My:Bank or if you contact us to cancel a shift for you.
- You may also receive an SNC warning if we have received a complaint directly from the Trust regarding your attendance and timekeeping.
We understand things can happen out of your control and you may have to cancel a shift at short notice. On your first time cancelling with short notice, we will email you to remind you of the process. This will not impact your account.
However, if you have too many SNCs within a set time, we may have to stop you from working. Your SNC stays on your profile for at least 6 months. This increases depending on how many SNCs you have had within a set period. For more information, see our article What happens if I get a Did Not Attend or Short Notice Cancellation?
If you believe you shouldn’t have received an SNC, please let us know by using the 'Need More Help?' Contact form below. We recommend logging in to see all available options on our Contact Form. Choosing the most appropriate option for you will ensure your query always goes through the the correct team. For more information, see our article How do I login to my NHSP:Online account?
You can see full details of our Did Not Attend and Short Notice Cancellation process here
