Here are some of the common reasons you may not have been paid for a shift:
You missed the timesheet release deadline
You will get paid on a Friday if you release your shift before midnight the previous Sunday. For example, a shift released before midnight on Sunday 9 July 2023 is paid on Friday 14 July 2023. If you miss the deadline for releasing a shift for a week, you will instead be paid the following week.
There was a Bank Holiday
Bank Holidays will change your timesheet release deadline dates and pay days. This also affects holiday shift pay dates. We will email you about any changes. Details will also appear on the login page of My:Bank.
Your shift has not been authorised by your line manager or released by you
We can't pay you for a shift until both you and your line manager agree to the details of the shift. If your line manager hasn't yet authorised your shift, please speak to them and ask them to do so. Once they have authorised the shift, you will be able to check it and release it for payment through My:Bank. For more information on how to do this, please see our article How do I get paid?
You are not booked into a shift in My:Bank
If you are not booked into a shift on My:Bank, we have no way of knowing you have worked that shift. Unfortunately, you can't book shifts after you have worked them.
If you have worked a shift but it is not on My:Bank, please contact your Ward Manager. They will then be able to add the shift for you or contact your local Client Services team to get it added if possible.
You are not registered with NHS Professionals
If you have not registered with NHS Professionals, we cannot pay you for any shifts worked. Until you are fully registered, you are not insured nor legally compliant to work.
We cannot pay you for any shifts worked before your contract with us started. If you have worked shifts before your contract start date, please contact the relevant Ward Manager and advise them of the situation.
Your Job Role is Incorrect
If your shift looks correct but your gross pay is £0, you may have been given a job role which your Partner Trust or Client does not use and has not set up a pay scale for. Please use the 'Need More Help?' Contact Form below so we can try to resolve this for you.
You are a new joiner with NHS Professionals
When you first join NHS Professionals we need to set up your payroll details with out payroll provider and this can take up to 3 weeks from finalising your application and therefore your first payment can sometimes be delayed.
