| Conflict resolution |
| Why do we offer this module? | This course is required by the Core Skills Training Framework (England) and meets the requirements for Conflict Resolution. |
| Who needs to complete this module? | Everyone whose role involves patient moving and handling activities.
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| How frequently should refresher training take place? | As per the Core Skills Training Framework (England) refresher training should take place every three years. |
| How long is this training? | 2 hours |
| What does the module cover? | The learning outcomes for this module are mapped to the learning outcomes listed in the Core Skills Training Framework (England).
By the end of this session learners will be able to:
- describe the common causes of conflict and identify the different stages of conflict
- learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
- describe two forms of communication
- indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
- understand the impact that cultural differences may have in relation to communication
- identify the causes of communication break down and the importance of creating conditions for communication to succeed
- utilise three communication models that would assist in dealing with different levels of conflict
- recognise the behavioural pattern of individuals during conflict
- recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
- identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
- understand the importance of keeping a safe distance in conflict situations
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| | • | summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two situations are same |
| | • | explain the use of ‘reasonable force’ as described in law and its limitations and requirements |
| | • | identify the range of support, both short and long-term, available to those affected by a violent incident |
| | • | understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this. |
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