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I'm a Substantive Applicant. How can I change or cancel my document appointment?

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I'm a Substantive Applicant. How can I change or cancel my document appointment?


Accessing Your Calendar


Click on 'Menu' below the search bar, then click on 'My Calendar'


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Accessing Your Appointments

Click on 'Upcoming Applications' in the top left. You will then see your Document Appointment listed as a 'Face to Face Doc Check'.
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Click on the arrow to the right of your appointment's status. You can choose to either amend or cancel your appointment.

  • If you choose to cancel, you will need to re-book at another time if you wish to continue with your application.
  • If you choose to amend, you will be taken to the appointment booking screen to re-book.

For more information on how to book your document appointment, please see our article How do I book an in-person document check?

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I'm a Substantive Applicant. How can I change or cancel my document appointment?
I-m-a-Substantive-Applicant-How-can-I-change-my-document-appointment

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