I can't book shifts

I can't book shifts

Here are some of the common reasons you may not be able to book a shift:
 

Job Role

If you believe you are missing a job role on your profile, you may not be able to see shifts

• If you believe you are missing a role, you will need to discuss this with an appropriate manager.
• For more information, please see our article How do I get an additional job role added to my profile?
   

You’ve Recently Left Your Substantive Post

If your contract with one of our clients has come to an end, your NHSP agreement will also have ended.

• For more information, please see our article When I try to book shifts it says my contract has expired.

Your Training Has Expired (Not applicable to those on Substantive agreements)

Your online and practical training have individual expiry dates.

For information on how to see any overdue or soon to expire online training and how to complete it, please see please see our article How do I access my Online Training? 

Your practical training will be valid for one year from the date you attended the course.

• The length of this training depends on the role you have applied for, this ranges from one to two days of training.
• For more information, please see our article I'm an existing Bank Member. How do I book my practical training refresher?

If you have recently completed similar training and don't believe you should need to do this again, please read our article I have recently completed similar training.

Your DBS has expired (Not applicable to those on Substantive agreements)

You must renew your DBS every year to ensure the highest level of patient safety

• If you don’t renew your DBS, you can’t book any future shifts once it expires.
• For more information, please see our article How can I renew my DBS check?
   

You recently joined but haven't completed all your compliance tasks

If you have recently joined as a Referral applicant, you will have receive a welcome letter explaining all tasks that need to be completed before a certain date.

• You will be unable to book shifts past this date until you have completed all of these tasks.
• For more information, please see our article I am a Referral Applicant. What happens when I apply?

If you recently joined as part of a TUPE Transfer, you can work as soon as NHSP goes live with our Partner Trust or Client as part of the Transitional Arrangement period.

• During this period, our Partner Trust or Client takes liability for you and your compliance.
• However, if you have not completed your compliance repair tasks by the end of this period, you will be stopped from working with us.
• For more information, please see our article I recently joined NHSP as a part of a TUPE transfer. Why can't I book shifts after a certain date?

Holiday Bookings

If you have made a holiday booking, you will not see any shifts that would overlap with your holiday.

• You can cancel your holiday bookings up until 2 hours before they end in our Holiday portal.
• You can access the Holiday portal by clicking here.
   

Availability

If you have told us you are only available within certain hours, we won’t show you shifts within those hours.

• For more information on how to set your availability, please see our article How do I set my availability?

Agency

In some of our Partner Trusts and Clients, if a shift is already booked by an agency worker, you will not be able to replace them.

• This is a choice made by the Partner Trust or Client and you will need to discuss this with your line manager.

Other Reasons

There could be other reasons why you may not be able to book shifts. If you cannot find the answer above, please complete the 'Need More Help?' Contact form below.